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August 2019 through August 2020

 

August 2019

Tue 20  Active Listening and Better Communication
Tue 20  Intermediate Excel
Tue 20  Managing Conflict
Tue 27  Advanced Excel

September 2019

Thu 5  Serving Diverse Customers
Fri 6  8 Hour HAZWOPER Refresher
Tue 10  Coaching and Motivation
Tue 10  Guiding Principles of Public Sector Leadership
Tue 10  Intermediate Word: Short Cuts, Headers, Tables and more
Thu 12  Great Teamwork and Internal Customer Service
Tue 17  Advanced Word: Mail Merge, Fields, Forms and more
Thu 19  A Positive Approach to Corrective Action
Fri 20  Temporary Traffic Control
Thu 26  Personal Strengths & Leadership Styles

October 2019

Tue 1  Publisher
Thu 3  Career and Individual Development Planning
Fri 4 - Fri 25  Successful Facilitator Certificate Program
Tue 8  Bring Out the Leader Within
Tue 8  Fundamentals of Access
Thu 10  Dealing with Difficult Customers
Tue 15  Effective Business Writing
Tue 15  Intermediate Access
Thu 17  Performance Management
Tue 22  Advanced Access
Tue 29 - Wed 30  Grant Writing USA Training
Tue 29  Legal Aspects of Supervision
Thu 31  Stress Survival Skills

November 2019

Fri 1  Permit-Required Confined Space Entry
Tue 5  Fundamentals of Excel
Tue 12  Intermediate Excel
Wed 13  Guiding Principles of Public Sector Leadership
Thu 14  Time Management
Thu 14  Unbeatable Customer Service
Fri 15  Advanced Excel
Fri 15  Effective Presentations and Public Speaking Skills
Thu 21  Managing Conflict
Thu 21  Recruitment, Hiring and Onboarding

December 2019

Wed 4  Tools for Problem Solving
Thu 5  Understand Yourself and Others
Thu 5  Walking the Narrow Road of Leadership: Leadership Principles for Law Enforcement Personnel and Managers

January 2020

Thu 16  Guiding Principles of Public Sector Leadership
Thu 16  Teamwork and Delegation
Tue 28  Serving Diverse Customers
Thu 30  Personal Strengths & Leadership Styles

February 2020

Tue 4  Outlook: More Than E-Mail
Thu 6  Personal Accountability
Thu 6  Time Management
Tue 11  Fundamentals of Excel
Thu 13  Dealing with Difficult Customers
Thu 13  Stress Survival Skills
Tue 18  Intermediate Excel
Thu 20  Active Listening and Better Communication
Tue 25  Advanced Excel
Tue 25  Coaching and Motivation
Tue 25  Performance Management

March 2020

Thu 5  Great Teamwork and Internal Customer Service
Thu 5  Resolving Conflict in Customer Service
Fri 6  8 Hour HAZWOPER Refresher
Tue 10  Fundamentals of Access
Thu 12  Effective Business Writing
Tue 17  Intermediate Access
Tue 17 - Wed 18  Project Management
Tue 17  Understand Yourself and Others
Tue 24  A Positive Approach to Corrective Action
Tue 24  Advanced Access
Tue 24  Managing Conflict
Fri 27  Effective Presentations and Public Speaking Skills

April 2020

Fri 3 - Fri 24  Successful Facilitator Certificate Program
Thu 9  Preventing and Fixing Customer Service Mistakes
Tue 14  Intermediate Word: Short Cuts, Headers, Tables and More
Thu 16  Personal Strengths & Leadership Styles
Tue 21  Advanced Word: Mail Merge, Fields, Forms and more
Wed 22  Administrative Professionals Day
Tue 28  Bring Out the Leader Within
Thu 30  Walking the Narrow Road of Leadership: Leadership Principles for Law Enforcement Personnel and Managers

May 2020

Tue 5  Fundamentals of Excel
Thu 7  Personal Accountability
Thu 7  Time Management
Tue 12  Intermediate Excel
Tue 12  Recruitment, Hiring and Onboarding
Thu 14  Legal Aspects of Supervision
Fri 15  Temporary Traffic Control
Tue 19  Advanced Excel

June 2020

Tue 9  Preventing and Fixing Customer Service Mistakes
Tue 9  Stress Survival Skills
Thu 11  Assertiveness and Self-Confidence
Thu 11  Dealing with Difficult Customers
Tue 16  Managing Conflict
Tue 16  Tools for Problem Solving
Fri 19  Permit-Required Confined Space Entry
Tue 23  Guiding Principles of Public Sector Leadership
Tue 23  Teamwork and Delegation
Wed 24  Effective Business Writing
Thu 25  Personal Strengths & Leadership Styles

July 2020

Thu 9  Unbeatable Customer Service
Tue 14  Coaching and Motivation
Tue 14  Performance Management
Wed 15 - Thu 16  Grant Management Training
Tue 28  PowerPoint
Thu 30  Bring Out the Leader Within

August 2020

Tue 4  Outlook: More Than E-Mail
Thu 6  Resolving Conflict in Customer Service
Thu 6  Understand Yourself and Others
Fri 7 - Fri 28  Advanced Facilitator Certificate Program
Tue 11  Fundamentals of Excel
Tue 11 - Wed 12  Project Management
Fri 14  Bloodborne Pathogens
Fri 14  Chemical Safety
 
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