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February 2017 through February 2018

 

March 2017

Thu 2  9-1-1 Customer Service
Wed 8 - Thu 9  Negotiations Training for Telecommunicators
Thu 9  Dynamic Delegation
Tue 14  9-1-1 Hazardous Materials
Thu 16  Developing & Communicating Performance Standards
Thu 16  Metropolitan Area Regional Radio System (MARRS) User Training
Thu 23  9-1-1 Crisis Calls
Mon 27  Bomb Threats & Explosives Response
Tue 28  Assertiveness and Self-Confidence

April 2017

Tue 4  Unbeatable Customer Service
Thu 6  Personal Strengths & Leadership Styles
Fri 7  20th Annual Telecommunicators Appreciation Celebration
Tue 11  Managing an Intergenerational Workforce
Tue 11  The Active Shooter
Wed 12  Legal Aspects of Supervision
Thu 13  Evacuate the PSAP!
Thu 13  Planning for Change
Tue 18  Refresher for the Experienced Telecommunicator A (RET A)
Thu 20  Motivational Management
Fri 21  Spanish for Telecommunicators I
Tue 25  9-1-1 Technology
Tue 25  Resolve Conflicts with C.L.A.S.S.
Thu 27  Managing Performance

May 2017

Tue 2 - Wed 3  Advanced Fire Communications
Tue 2  Time Mastery
Thu 4  Individual Development Planning
Tue 9  Refresher for the Experienced Telecommunicator B (RET B)
Tue 9  Understand Yourself and Others
Tue 16  Personal Accountability
Thu 18  Managing Conflict
Tue 23  Serving Diverse Customers
Tue 23  Tactical Interoperable Communications (TIC) Plan Orientation
Thu 25  Improve Your Listening Skills
Thu 25  PDS - Overworked, Overwhelmed - Getting Work/Life Balance

June 2017

Thu 1  A Positive Approach to Corrective Action
Mon 5 - Fri 9  Basic Telecommunicator Training
Tue 6  Customers from #*^$
Thu 8  Tools for Problem Solving
Tue 13  9-1-1 Crisis Calls
Tue 13  Stress Survival Skills
Thu 15  Guiding Principles of Public Sector Leadership
Thu 15  Officer Down and Firefighter Mayday!
Tue 20 - Wed 21  Advanced Communications Training Officer
Tue 20  Fantastic Fixers
Thu 22  Personal Strengths & Leadership Styles
Tue 27 - Fri 30  Communications Unit Leader (COML)
Thu 29  Providing Coaching & Feedback

July 2017

Tue 11  Managing Negativity in the Workplace
Thu 13  9-1-1 Customer Service
Thu 13  Dynamic Delegation
Tue 18  9-1-1 Equipment & TTY Training
Tue 18  Assertiveness and Self-Confidence
Thu 20  Teamwork in Action
Tue 25  Interoperable Communications
Thu 27  Call Interrogation
Thu 27  Managing Performance

August 2017

Tue 1  Synchronization with Nontraditional PSAPs
Tue 1  Unbeatable Customer Service
Thu 3  Developing & Communicating Performance Standards
Fri 4  9-1-1 Stress Management
Mon 7 - Fri 11  Basic Telecommunicator Training
Tue 8  Resolve Conflicts with C.L.A.S.S.
Thu 10  Managing Conflict
Tue 22 - Wed 23  Negotiations Training for Telecommunicators
Tue 22  Workplace Boundaries
Tue 29  Fantastic Fixers
Tue 29  Tactical Dispatch
Wed 30  Transportation Accidents
Thu 31  PDS - Train Derailments: Keeping Your Citizens & Responders Safe

September 2017

Wed 6  Motivational Management
Thu 7  Dealing with Death and Trauma
Tue 12  Understand Yourself and Others
Thu 14  Guiding Principles of Public Sector Leadership
Fri 15  Spanish for Telecommunicators II
Tue 19  9-1-1 Equipment & TTY Training
Tue 19  Serving Diverse Customers
Thu 21  Metropolitan Area Regional Radio System (MARRS) User Training
Thu 21  Personal Strengths & Leadership Styles
Tue 26  Refresher for the Experienced Telecommunicator C (RET C)
Wed 27  Legal Aspects of Supervision
Thu 28  Bomb Threats & Explosives Response

October 2017

Tue 3  Handling Vehicle Pursuits
Thu 5  Providing Coaching & Feedback
Thu 5  Refresher GeoLynx
Thu 12  A Positive Approach to Corrective Action
Mon 16 - Fri 20  Basic Telecommunicator Training
Tue 17  Stress Survival Skills
Thu 19  Managing Performance
Tue 24 - Wed 25  Basic Fire Communications
Tue 24  Customers from #*^$
Thu 26  Managing Conflict
Thu 26  Managing Negativity in the Workplace
Mon 30  The Active Shooter
Tue 31  Assertiveness and Self-Confidence

November 2017

Thu 2  Improve Your Listening Skills
Thu 2  PDS - The Good, the Bad and the Ugly of Social Media
Thu 9  Individual Development Planning
Tue 14  9-1-1 Liability
Tue 14  Serving Internal Customers
Thu 16  Dispatcher's Role in Homeland Security
Thu 16  Superior Staff Selection
Tue 28  9-1-1 Equipment & TTY Training
Tue 28  Time Mastery

December 2017

Tue 5  Personal Accountability
Tue 5  Tactical Interoperable Communications (TIC) Plan Orientation
Thu 7  Dynamic Delegation
Tue 12  Unbeatable Customer Service
Tue 12  Violence in Public Settings
Thu 14  Metropolitan Area Regional Radio System (MARRS) User Training
Thu 14  Tools for Problem Solving
 
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