*Core Course for the Customer Service Certificate Program
U.S. and world demographics are changing rapidly. Front line employees now work with people who are diverse in many ways, including gender, race, ethnicity, educational background, socio-economic status and more. Language barriers may exist, and customs vary, but everyone wants to be treated with respect.
Learn how diversity is impacting the customer base and specific behaviors that show respect and improve customer service with people of differing backgrounds.
Leave with specific skills for providing customer service that meet the needs of a diverse customer base.
Learning Objectives:
Win customer respect
Build excellent rapport
- Meet diverse customer needs
